February 2023
Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?
| Response |
Number of Responses |
|
Extremely Likely
|
7 |
| Likely |
0 |
| Neither Likely or Unlikely |
0 |
| Unlikely |
0 |
| Extremely Unlikely |
0 |
| Don't know |
0 |
Q2 Please tell us why you selected this statement. Comments given:
"Very Helpful."
"Always been kind and helpful"
"The receptionists are polite and professional"
"Always Helpful"
June 2023
Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?
| Response |
Number of Responses |
|
Extremely Likely
|
6 |
| Likely |
1 |
| Neither Likely or Unlikely |
0 |
| Unlikely |
0 |
| Extremely Unlikely |
0 |
| Don't know |
0 |
Q2 Please tell us why you selected this statement. Comments given:
"Very informative and cheerful attitudes."
"Friendly and efficient"
"Care and compasion is second to none. Very helpful, always kind and will always help."
July 2023
Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?
| Response |
Number of Responses |
|
Extremely Likely
|
9 |
| Likely |
5 |
| Neither Likely or Unlikely |
0 |
| Unlikely |
0 |
| Extremely Unlikely |
0 |
| Don't know |
0 |
Q2 Please tell us why you selected this statement. Comments given:
"Best Drs Surgery I have ever had, staff and GPs are lovely."
"Very good medical care. Helpful and always happy."
"I've always been looked after very good."
"Very good staff and excellent Doctor."
"Because I have always been very happy with the service I have received from doctors and receptionists I have been with this practice for 69 years and have no intention of changing."
"The staff are fantastic there, best I've experienced from any previous surgery. They must be under so much stress and pressure and yet you can tell they really want to do their best to help you."
August 2023
Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?
| Response |
Number of Responses |
|
Extremely Likely
|
28 |
| Likely |
8 |
| Neither Likely or Unlikely |
0 |
| Unlikely |
0 |
| Extremely Unlikely |
0 |
| Don't know |
0 |
Q2 Please tell us why you selected this statement. Comments given:
"It's a 10 for the care received, in particular to Mrs Joanne gosling an inspiration to me over the past year what a lady. And everyone in the surgery is so nice and helpful a great team well done guys."
"I think Greyfriars is a great surgery. From receptionists to GPs I have always received an efficient, polite and professional service."
"The Dr was very nice and talked to me rather than my mum and was interested In what I had to say. Thank you"
"Friendly and professional"
"5 star Surgery 5 Star Staff❤️"
"I was treated personally, not just a number, appointment was on time, always helpful in sorting out prescriptions."
"I Received an appointment straight away. Dr had obviously read my notes before my consultation He had a very caring manner."
"Friendly staff"
"You get top class treatment"
"Been registered with greyfriars since a child myself and now my son is registered and never had any problems"
"Always happy with this side of the practise always pleasant and friendly"
"Gp I saw today ( Dr Oranugo) very thorough and helpful."
"I’ve been there all my life always sorted my needs out. staff lovely people also nurses and doctors very nice and sort my needs to the best off there ability x"
"I am very satisfied with my treatment it has been a very good experience"
"Good situation friendly staff"
"The person I saw was very, very professional (CARLOS)"
"Saw GEMMA - helpful and efficient"
September 2023
Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?
| Response |
Number of Responses |
|
Extremely Likely
|
15 |
| Likely |
2 |
| Neither Likely or Unlikely |
0 |
| Unlikely |
0 |
| Extremely Unlikely |
0 |
| Don't know |
0 |
Q2 Please tell us why you selected this statement. Comments given:
"Excellent service, professional in their work and happy to help with anything a person needs"
"Excellent Treatmet. All staff very good and Respectful"
"Over the last year, the doctors and nurses at Greyfriars have been fast to respond, very friendly and incredibly helpful"
"All that I have seen at Greyfrias surgery have been very helpful and very polite"
"Have always been looked afer at this surgery. Everyone was helpful"
"Very friendly"
"Helpful firendly staff - good level of care. Never had any problems"
"Since moving to Boston and registering with Greyfriars I have had excellent treatment and help"
"Good care and briliant staff"
"You get top class treatment"
"Friendly staff"
"Always get professional advice and duty of care is outstanding"
October 2023
Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?
| Response |
Number of Responses |
|
Extremely Likely
|
16 |
| Likely |
2 |
| Neither Likely or Unlikely |
0 |
| Unlikely |
0 |
| Extremely Unlikely |
0 |
| Don't know |
0 |
Q2 Please tell us why you selected this statement. Comments given:
"I have always been looked after well"
"Friendly nurses and quick to see you"
"Caregiver was excellent, very nice and polite and made to feel at ease and explained everything in detail"
"Excellent service"
"Was called in within 2 minutes of my appointment time and the doctor was very professional."
"My husband and I have always recieved very good care at Greyfriars surgery… they have always been there for us when we needed them."
"Not been with the surgery long, but every time I have had to contact or see anyone it's alway been a good positive experience."
"Very helpful and professional"
"I didn’t feel intimidated.l felt at comfortable and at ease"
"Good advice"
"This wasn't a requested appointment so had no problem getting the face to face appointment made, whereas if I need to see a GP then I'd have to fight for a face to face appointment. However, Carlos was professional and courteous at all times. He asked any questions I had in a manner that I could understand"
"Treatment was excellent. Explained well. Advised well about after care. Very pleasant attitude."
"it responds to patients and respects them quires"
November 2023
Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?
| Response |
Number of Responses |
|
Extremely Likely
|
15 |
| Likely |
1 |
| Neither Likely or Unlikely |
0 |
| Unlikely |
1 |
| Extremely Unlikely |
1 |
| Don't know |
0 |
Q2 Please tell us why you selected this statement. Comments given:
"Staff are helpful polite and informative, Nothing is too much trouble, Surgery is clean and welcoming"
"Very friendly, professional and hassle free"
"Responsive thoughtful care from all staff"
"All staff without exception are kind, helpful and professional. Reception and management staff, nursing staff and doctors have excellent listening skills and afford individuals necessary time needed."
"I've been with this surgery since the day I was born, I had a family they've treated me and my children, grandchildren, you can talk to them, they know how I feel, and I would gladly recommend the practice ,thank you"
"Very friendly, helpful and always listen"