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Friends & Family Results 2019

January 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

January 2019 Results

Q2 Please tell us why you selected this statement. Comments given:

 No comments were received this month.

February 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

February 2019 Results

Q2 Please tell us why you selected this statement. Comments given:

 No comments were received this month.

March 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

March 2019 Results

Q2 Please tell us why you selected this statement. Comments given:

No comments were received this month.

April 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

April 2019 Results

Q2 Please tell us why you selected this statement. Comments given:

"I have already suggested this surgery for a few friends, now we have online booking it's even better as you don't need to call 1000 times to get througn with a call. Thanks to Dr Niemotko and Jan Rivers, lovely people."

"The online booking system is great, usually manage to get an appointment. The staff (reception) are very friendly and approachable. Amy and Dr Niemotko are fab."

"Have never had any problems."

 "It is easy to make an appointment, receptionists are always helpful. I have been registered at surgery for 10years and I have never been disappointed."

"Friendly staff."

"Professional staff, ready to help."

"We chose this clinic as friendly, nice inside, professional personnel."

"They make sure that you are happy with the care given to patients."

"Very good, very happy, thankyou."

"Never had any problems with this surgery, usually get seen when needed. All staff are friendly."

"Easy to make appointments with online booking system. have always received good care for myself and my children."

"Doctors do not meet my expectations. They do not do any research, I don't get to the doctor what I need."

"They are ok staff are helpful."

"Good service."

"All the staff are very helpful and obliging."

"Because it isn't very far to walk to and the staff are quite friendly."

"I feel like I am in good hands and the staff are very polite."

 "All Dr's surgerys appear to be struggling at the moment - not enough Dr's and too many patients. Had to wait nearly 3 weeks for a blood test. Good service from Dr's, nurses and staff when seen."

"When need an appointment easy to get one and staff know my illness well."

"Always friendly staff and helpful making you feel very relaxed and at ease."

"Surgery provide good service, I do not have any issues."

"Friendly, very helpful reception staff. They always do their very best to help. I always get to see a GP if needed."

"Good service."

"The staff here are very kind and they take time to listen to you."

"As always been helpful and not had any problems."

"When you need an appointment the staff are friendly and helpful."

"Staff friendly and helpful."

"Good/pleasant service, especially Dr Abud and Dr Niemotko and phlebotomy clinic."

"I have always been satisfied with the service and treatment which I have received at this practice and have been with it all my life."

"Very helpful surgery and good service."

"Excellent service from both the admin team and all the consultants."

"Always get an appointment when need one."

May 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

May 2019 Results 

Q2 Please tell us why you selected this statement. Comments given:

"A smile/a hello are the best medicine one can get. Being taken seriously when you're under the weather is important! It builds confidence in the provider."

"Fiona listened to me, something I felt never happened at my previous surgery."

"Because of friendly service and helpfulness."

"Jo is wonderful, very kind."

"Always very efficient and helpful!"

"Very pleasant nurses who put me at ease."

"Fiona R is very helpful and thorough. Feel very comfortable in her appointments."

"Helpful and friendly."

"Jan Rivers is one of the health professionals I trust the most. He always sees things through to a conclusion, listens carefully and explains clearly. His cheerful nature is just a bonus."

June 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

June 2019 Results

Q2 Please tell us why you selected this statement. Comments given:

"Joanne made me feel relaxed and at ease."

"Dr David was fantastic (I saw him today)."

"In the last year there has been a vast improvement in getting a Dr's appointment on the day. Staff are friendly and all the Dr's I have seen have been very good."

"Great customer service and clear explanations."

"Very efficient and helpful."

"I have been with this surgery for many years, always good service and care. Thank you."

"Fairly new to the area, I have found everyone (from admin to doctors) extremely helpful and very caring. I don't come to the surgery very often (thank goodness) but I've never had a problem with essential appointments."

"Amazing, very professional staff, especially Fiona, the nurse and Dr Niemotko. Friendly atmosphere and great approach to patients."

"Amy is brilliant - very nice manner, thorough and efficient. Reception are always helpful and kind and chatty."

July 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

July 2019 FFT Results

Q2 Please tell us why you selected this statement. Comments given:

"They are a friendly and helpful team, I would recommend them to friends and family. They will always try and get you an appointment on the day and very clear with their messages to the doctors when you speak to them on the phone or in the surgery."

"Very fast and friendly service from receptionists and doctor's alike! (especially Karen, Sharon and Dr Niemotko!)"

"Clean and friendly environment, very kind and helpful receptionist. I've never had too much problem getting an appointment. Doctors efficient and approachable."

"The staff are generally helpful but it is always a problem getting an appointment with your own doctor."

"Too long waiting for appointment."

"Receptionists are mostly very helpful, was able to get to see a doctor very quickly."

"Lovely practice, staff all very professional and polite/friendly." 

August 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

Q2 Please tell us why you selected this statement. Comments given:

"Friendly staff, doctors and nurses have a good relationship with patients."

"Very friendly/happy staff"

"Staff are always helpful and friendly. As a rule not normally ill very often!"

"In spite of the girls in reception being very helpful it is very hard to get an appointment with the doctor of your choice. I know it is a widespread problem, but it seems worse here than any other surgery."

"Because I have had more help and understanding from this practice since moeving here."

"Can't fault service providied."

"Always friendly and polite. Always get seen when I need to."

"Quick, Easy, Helpful."

"The midwife was really friendly and nice. She answered allmy questions."

"Always get an appointment and see very friendly doctors and staff."

"Because have good doctors."

"Always feel supported. Staff really helpful - witnessed some difficult patients and staff try hard to help. Treatment of my medical condition mananged rofessioanlly under really difficult circumstances. In my opinion practice is run well and staff are excellent!"

September 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

Q2 Please tell us why you selected this statement. Comments given:

"In general it is a very good surgery, especially for children. Always been seen when needed."

"We have no problems at all with the practice, staff and doctors."

"Always fit me in for appointment when required."

"Been with you a lot of years, had no problems. Service okay."

"Helpful, friendly staff, always able to get appointments, doctors always have time for everyone."

"Because I like the excellent service from both staff and doctors."

"Because all the staff are very caring and the treatment I have received and still recieving is great."

October 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

Q2 Please tell us why you selected this statement. Comments given:

"Have been very satisfied with treatment received."

"Good service. First rate."

"Staff always very polite and helpful."

"Because they look after pensioners."

"Friendly and efficient staff."

"I have been with you since infancy and have no regrets"

"I have been with this surgery ever since moving to Boston over 35years ago. Have the upmost respect for all doctors and nurses who have dealt with me over the years."

"They have never let me down yet."

"I have always had good treatment here."

"My husbnd was tken ill on holiday and went into hospital. On return home I managed to make and immediate appointment and sinc then his care has been brilliant."

"Very good service."

"Always try to acommodate us with an appointment and help when necessary."

"The staff, nurses and Dr Niemotko have always looked after me, 100%. Thank you."

"Always good service."

"I have been at this surgery for lots of years, I find it very good. Dr's are great, receptionists are very polite and helpful."

"Never had any problems! Good serivce!"

"Frequency of telephone number check is most annoying."

"Annoying to be asked for telephone number everytime."

"I have always had the best of care from Greyfriars Surgery."

I have akways received good care."

"Personally I have been treated well."

"Because the receptionist was very pleasant and polite."

"The service is good, easy to get an appointment."

November 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

Q2 Please tell us why you selected this statement. Comments given:

December 2019

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

Q2 Please tell us why you selected this statement. Comments given:

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