Show Side Menu

Friends & Family Results 2018

January 2018

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

JANUARY-2018-RESULTS

Q2 Please tell us why you selected this statement. Comments given:

 "As patients of Greyfriars Surgery for more than 30 years we can only praise the staff medical team, the receptionists, who have always gone above and beyond their role. A caring surgery all round."

"Staff are always very helpful."

"The Greyfriars Surgery team has always been helpful by giving me guidance on how I could deal with the process involving my medical needs."

"Nice attitude to patients, quickly can get appointment, trying to do all the best"

"It's mostly possible to see a Doctor on the day if you ring 8.15am, but very difficult to see your own Doctor. Very helpful and polite staff on desk."

"Nurse Fiona was extremely helpful, caring and understanding to my 88 year old mother-in-law's needs. We left feeling very satisfied with the treatment given. Very thorough."

"The staff have always been friendly and helpful although at times it must be very diffiucult for them."

"As you are good and we can get to see a doctor."

"I am happy with my treatment at Greyfriars Surgery."

"Best surgery, excellent service by doctors and all the satff, always helpful."

"Long waits for appointments. I can never see my preferred GP unless i wait +8weeks."

"The outstanding performance of Gina on reception and the taking of blood, with performance and care received by Jan Rivers his care is exceptional. Also Bev on reception, these 3 people are excellent in all areas."

"Friendly docotrs, nurses and other staff."

"Very friendly and competent staff. Very efficient service. Everyone put me at my ease during my appointment."

"Brilliant staff, especially nurses."

"I have been treated very nicely. Experienced everything to understand it."

February 2018

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 FEBRUARY 2018 RESULTS

Q2 Please tell us why you selected this statement. Comments given:

"Everytime I have used this surgery, every single member of staff have been marvellous, very helpful, very friendly. Also same for speaking on the phone to 100% service."

"Always polite and very helpful, listening to concerns and problems. Telephone and front of house staff, great doctors and midwife."

"Can always get an appointment. Friendly and welcoming."

"The girls on the desk/nurses/GPs always treat patients with respect. I've never found any cause to complain ever, so will always recommend the surgery."

"Using online booking makes it much easier to get appointments - would be good if could book p/nurse appointments too. Also liase on a professional basis and staff helpful."

"Receptionists are on the whole very thorough but friendly. A bit of a problem getting to see a GP but can get to see the nurse practitioners fairly easily."

"Staff are usually good and helpful. However, the problems arise through lack of government funding, with too many patients they have a shortage of doctors, causing lack of appointments."

"Excellent service"

"Easy to book appointments"

"I have found that the staff and doctors always pleasure."

"I have been with this surgery all my life and they are all nice - service easy friendly and accessible."

"Staff are very friendly and nice."

"Easy to get an appointment online. Doctors listen."

"Very professional, patient and competent. Everyone in waiting room told me all staff very helpful indeed at Greyfriars Surgery."

"Becasue they can always fit me in very quickly and the docotrs are very good."

"Great staff, always helpful. Easy to talk to, if I have a problem I feel like it can always be resolved easily."

March 2018

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

MARCH 2018 RESULTS

Q2 Please tell us why you selected this statement. Comments given:

"I like the team in surgery, nice people. Working as fast as they can."

"Although it took over 30 times ringing to get through, but when I did the receptionist was very efficient, welcoming and caring."

"Can't seem to see the same doctor all the time and can't get good late night appointments."

"I have selected extremely likely because the doctors and staff are very helpful and polite and make you feel relaxed and they look after you."

"We got looked after very well. Very friendly staff."

"I have managed to get emergency appointments for my little boy less than an hour after I called meaning I haven't needed to take him to A&E. That is the best that can be asked. What would make it perfect would be if the phone lines for appoinments opened earlier."

"It is easy to get an appointment. The receptionist and all the staff are very good professionalists and very friendly."

"Been a decent service for the many years i have been here."

"I selected likely because I got appointment straight away."

"Friendly staff. Caring approach. Appointments available. Explain why actions are recommended. Treat me as an equal partner in my health."

"Staff always pleasant and helpful."

"Been here many years, always got a warm welcome."

"Was poor, but is now much better. Like the online service - much easier to get an appointment now."

"Hard to get an appointment via phone, but other than that is great."

April 2018

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

APRIL 2018 RESULTS

Q2 Please tell us why you selected this statement. Comments given:

 "Always very helpful and the staff and doctors and nurses always considerate and sympathetic. A credit to the NHS."

"Fairly satisfied"

"GPs and receptionists always helpful and understanding."

"Always a helpful service, doctors never judgemental and never had an issue getting appointments."

"Sometimes very difficult to get an appointment, otherwise basically always get care I need. Really pleased with this surgery."

"Service is always good and staff always helpful."

"Always helpful and kind"

"Quick appointment. helpful staff."

"All staff are friendly and helpful in trying to meet our needs."

"Friendly service"

"Helpful receptionist, sometimes doctors have no appointments."

"Always responsive with appointments for children."

"Yes because I have always found the staff friendly and helpful, although diffficult to book an appointment."

"Very good doctors. Listen and help when you need. I reccomend to friends Greyfriars Surgery."

"The staff are always helpful and go above and beyond to help. When I had problems both Sarah and Sharon helped get in touch and sorted out my meds."

"Because its difficult to get appointment with the doctors of choice."

"Because its a very good GP surgery, better than any I have been at."

"My 3 children and I and now ym grandson and daughter-in-law always feel well looked after by Greyfriars. I have had excellent care and advice from health professionals, thankyou."

"Either people want to come in surgery or not."

"Always happy with the service I have received, very friendly staff on the front desk."

"Because its where you have to come to see a doctor and I find aklays pleasant but sometimes its hard to get an appointment."

"Excellent, prompt care for my child. Friendly, helpful and understanding receptionists."

"Always friendly serivce by everyoneat the surgery. Time is needed to talk and listen. Excellent pharmacy - lovely staff."

"Friendly staff, always helpful."

"Reception staff very polite, always seen within 15mins either side of appoinment time."

"I reccomend for my friend because its very good surgery and provide very fast and good service."

"i feel really good with Greyfriars Surgery, I like the doctors, nurses and all staff."

"Always helpful"

"My family are all with Greyfriars Surgery, would reccomend to friends."

"One of the best docotrs to get an appointment. Great people. Everyone happy to help."

"My issues are always sorted, however sometimes you need to wait long for your appointment."

"They will always try to see you. Always friendly."

"A well run professional service, thankyou."

"Satff always helpful and friendly."

"I have been coming to this surgery for 53 years, always receive first class treatment. Always friendly and first class staff. Never evre a complaint."

"Staff are lovely, always friendly, helpful and kind. Tried hard to help all the time and nothing is too much trouble."

"I have always found staff helpful and always tried to get me an appointment short notice and kind."

"Friendly staff docotrs take time to listen to patients. Surgery have helped my mum when she came to visit and forgot to bring her needles for her insulin. Brilliant."

"Good doctors, generally helpful and welcome."

"Friendly approachable staff. Nice envirnoment."

"All depends on the amount of time i spend in the waiting room at any given time, depends on how likely I am. It differs each visit."

"Lovely staff and not long waiting times."

"Have always received good treatment and service where possible."

"I'm always able to get an appoinment when needed for both me and my children and the staff are very friendly."

 "Trying to get an appointment is unbeliveable, the system I believe just does not work. I understand you can not just please everyone but I believe there is more unhappy patients than happy."

"I like that I can always get an appointment, but the wait is always super long."

"When you phone up in the morning it sometimes in fact quite pften it takes hours to get through and when you want an appointment it takes weeks to get one."

"Always able to get an appointment for my kids."

"The difficulty in obtaining an appointment. Can't get through on telephone in the mroning to make an appointmnet, can be up to 1 and a half hours. Then no appointments left. Reception staff obliging and friendly under difficult circumstances."

"There is currently sick on the upstairs sofa that has not been cleaned. The waiting is too long, always get called in 15-20 minutes after my set time and the doctors don't say your name loud enough, meaning that you can't hear when you are being called in."

May 2018

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

MAY 2018 RESULTS

Q2 Please tell us why you selected this statement. Comments given:

 "Because I have been to this doctors all my life."

"After waiting outside for 20 mintues for the surgery to open, I was seen by the practice nurse Jan Rivers. I went with severe back pain and I took a urine sample with me which showed infection. The kindness i received from reception and then  a 25 minute wait to see the nurse on time was brilliant. Thankyou for the care I am given by all the staff at Greyfriars."

"Always treated with respect by reception staff who are always very pleasant. GPs I've seen always very helpful, and also Fiona Rivers gives exceptional care/advice everytime. Very friendly phlebotomy ladies to." 

"Because whenever I call they answer in a lovely way and make an appointment quickly. The staff are always smiling and helpful."

"Always been very helpful. Fantastic first practitioners! Never felt uncomfortable and always happy to help."

"Staff are accomdating."

"Always been helpful when I've needed it."

"Because I have always been to this Surgery all my life, and they have treat me very well."

"Greyfriars Surgery is 'A-ok'. The best practice I have been to."

"Best surgery in Boston!"

"I am extremely happy with this service."

"I come to the surgery regular, the staff are lovely and friendly. I would reccomend it."#

"I have been at this surgery since being a young child, all my family are of all ages, they have always been great with the young and elderly, friendly and helpful receptionists and doctors. I have never had to complain. All round great surgery."

"Becuase you always get a friendly welcome from both reception staff and doctors."

"The staff are very helpful and do their upmost to help. I have never had a problem getting appointments."

"I am happy with the service but not really sure about some doctors."

"Just ok."

"Continued expert care since c1967 though several severe illnesses and life events - I respect the practice enormously."

"All the staff are lovely"

"Care and treatment is always A.I."

"Appointments available the same day. All doctors and nurses are very helpful and they do a brilliant job."

"Always helpful. Friendly staff. Mostly get an appointment. Clean and tidy."

"I don't come very often but when I have needed to book an appointment it took ages. Last time I had to wait 6 weeks to see a nurse then to be told I needed to see a doctor anyway, so had to wait another 3 weeks. Luckily it wasn't urgent!"

"Appointments quite difficult to book if work full time etc. but I now have online booking so since this is  a lot easier and would recommend."

"Staff always friendly, helpful, supportive. Never had any problems with appointments. Always receive texts to remind myself of appointmetns, concerns."

"All services and staff are efficient as well as the staff are useful and helpful."

"Very pleased with care"

"Because of online services" 

"Always very helpful and the staff and doctors and nurses always considerate and sympathetic. A credit to the NHS"  

"GP's and receptionists always helpful and understanding."

 

June 2018

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

Q2 Please tell us why you selected this statement. Comments given:

"Because you get us an appointment as soon as you can and all the staff are very friendly."

"Always had good service - no complaints."

"Always excellent service, friendly staff, good time management."

"Very helpful to accomodate appointment times to suit me bringing my mum into the surgery."

"Doctors and all other staff are so very good at the jobs they do and I think NHS staff are not paid anough money for the jobs they do. Keep up the good work to all the staff."

"Always helpful and willing to listen."

"Friendly environment, professional, very accomodating."

"Because atmosphere is friendly and I'm treated kindly and professionally. Wouldn't have been coming to this surgery for 37 years if i wasn't happy. Gina was super today as always." 

"I think the service offered is excellent."

"I've always had good service for many years."

"Very friendly staff on reception aswell as doctors/nurses and the blood girls. They do what they can for you."

"Very helpful. They always have alot of patience and take time to explain."

"Really fast appointments. Always happy to help over the phone."

"Because it's good quality care. They are helpful with the patients."

"Very friendly, helpful staff. Nice environment."

"Staff are helpful, approachable and friendly. I have every faith in the medical staff."

"I had an appointment with Dr.Doddrell. We talked about notes from a recent blood test and US scan but also about surgery notes from 10 months ago that noone has previously told me so I was very happy indeed."

"I have been a patient at Greyfriars for 40 years and have always been very happy with all the services provided to my children and I."

"Prompt, efficient and helpful in all respects. Whoever does your health promotion table display is to be congratulated. I have seen several over recent weeks."

"My daughter had been ill at school. I rang at 2.15pm and was seen the same day by a very nice doctor."

"Very good customer service. Always polite and welcoming, never had any issues."

"The staff are friendly, efficient and accomodating."

"Very helpful and friendly staff, always happy to help."

"I am happy with how I am treated. The staff are lovely."

"I've never had a problem with surgery or staff."

"I have always been extremely satisfied."

"We are happy with our care & treatment"

"I'm not a regular patient thank goodness! but when my mum was alive we were here quite alot. The service for my mum was fantastic! I have never had any problems and staff are lovely."

"Brilliant GPs. Never had any problems getting an appointment."

"Nice staff, Good at looking after people."

"Staff always try to go out of their way to help."

"Professional, helpful staff. Always get an appropriate appointment."

"Receptionists always very pleasant and helpful. Nurses are the same service. Doctors are pleasant and caring. We have never felt the need to complain. The service at Greyfriars affects our well being ."

"Everyone I've seen this year have been very friendly, helpful and approachable."

 

July 2018

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

Q2 Please tell us why you selected this statement. Comments given:

 "Because it is a really good Doctor's"

"I am happy with the service provided, most of my friends and relatives come here. That's my opinion anyway."

"Upon my recent visit for a routine smear, the nurse Fiona was absolutely amazing. It was the most comfortable i have ever felt whilst having one done. They're not nice things to have done and she was great at making me feel at ease, So thankyou."

"More than satisfied with everyone at surgery - you are all brilliant"

"Staff are always courteous"

"Everything I ask or require is explained to me and appointments are always friendly and executed professionally"

"Surgery is always available in next day if I need it. I wish I have option to see my test results online, it's easier"

"Very good service - like the online appointment system. Very helpful staff."

"Very friendly and helpful"

"Always sen at right time with friendly service"

"Good pleasant service"

"Staff are excellent"

"Very helpful, always able to get appointment when needed, nice doctors, willing to lsiten"

"Came in a lot of pain and tgot an emergedncy appointment there and then"

 

August 2018

 

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

Q2 Please tell us why you selected this statement. Comments given:

"I've been with this surgery since birth, so I wouldn't want to go anywhere else"

"I love you all"

"Though likely, it is getting hard to get an appointment to see a doctor, very hard"

 "Good polite service from all staff, doctors always very helpful. Looked after brother well who recently died."

"Friendly, polite and reliable in all departments. Very professional from top to bottom upstairs and downstairs" 

"None of friends and family live in catchment area."

"Good polite service from all staff, doctors are always very helpful. Looked after brother well who recently died."

"All the time best service. Thank you."

"Never had a problem with treatment, can be hard work getting an appointment at times."

"Good service. Friendly staff."

"In place booking and service I am really likely to recommend it to family and friends. I think doctors and nurses are nice and professional. Highly recommend Jan Rivers."

"Have come here for over 60years and no complaints."

September 2018

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

Q2 Please tell us why you selected this statement. Comments given:

 "Been with the surgery all my life. I would recommend it but its a nightmare getting an appointment."

"Fast and efficient, very pleased with customer service."

"I have always found the staff here very efficient and helpful. In my view the service provided is excellent."

"Have always received xcellent service both myself and all the family."

"Girls and staff are brilliant, no complaints whatsoever."

"Pleased with all staff and treatment associated with me. Hard to get appointments when needed."

"I have been with this surgery for 38years, never had a problem and the staff are so helpful."

"Staff are always helpful and friendly."

"Becuase the staff are always so friendly whenever i call."

"Always excellent! Blood test this morning was done perfectly - didn't know it had been done!"

Friendly, polite and always happy. Always able to fit myself and children no matter what, highly recommended."

October 2018

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

Q2 Please tell us why you selected this statement. Comments given:

"Everyone from desk staff to Drs have been amazing. I can't praise them enough."

"Out of all surgeries I have been registered with this one is the best."

"I would recommend Greyfriars because most of time they are really good and friendly and are usually good at getting you in the next few days."

"Other surgery's not as good as this one."

"I have no complaints and happy with the service."

"Because you're the best."

"Good all round surgery, good doctors."

"Staff very good"

"Excellent care."

"My family are registered here."

"I have always had good treatment."

"Always found you efficient."

"Never had an issue. Good comunication."

"Because this is a very, very good surgery."

"Always pleasant staff and doctors."

"I have been with the surgery for many years and have been very satisfied with the care i have received."

"Staff are good and efficient and friendly xx"

"Excellent service and help if needed. The surgery was very in making sure my prescriptions etc. (as a type one diabetic) was properly set up and quickly, having moved recently from another practice."

"Always been seen quickly."

"Getting app."

"The doctors provide a very good service."

"I have been with Greyfriars for 30 years and have had excellent care."

"Find staff, from reception onwards, to be most polite, helpful, courteous and efficient. Have been with the practice for over fifty years."

"Staff friendly and knowledgeable. Sometimes is hard to get a quick appointment but that is the norm everywhere."

"Very friendly phlebotomist, Always very welcoming."

"Because how I've been treated is 100%"

"Very happy with the service - just wish it was easier to make an appointment with Dr Doddrell."

"Always been very happy with the treatment we have had."

"Because the service is nice and friendly."

"An efficient, friendly service from doctors to nurses and reception."

"Very good service"

"Because everyone is so ood to us. Especially Dr david, he is brilliant; so thorough and listens."

"Always helpful and understanding staff and GP's."

"I always receive a service that goes above and beyond."

"Because I think Greyfriars is better than most other surgeries."

"Excellent, well cared for."

"Good service - staff excellent."

"Staff very friendly and helpful and do everything they can to help you. Very good service."

"Staff very pleasant."

November 2018

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

Q2 Please tell us why you selected this statement. Comments given:


 "Never had any problems since I became a patient 68 years ago"

"I have been with Greyfriars Surgery for 40+ years and I have never had anything but good care"

"Always happy to help. Everyone is caring"

"Can't fault it."

"Because I'm happy with the service I get."

"I have always been treated very well, with Drs, nurses and reception staff."

"Excellent attention and treatment i have always received."

"I've been with the practice since 1994 and have had excellent care."

"Kathleen Stones has been with you for years and well satisfied, now husband is with you we have no complaints. You are lovely."

"The doctor I see is excellent, caring, skilled and professional. The surgery is well run. All staff courteous and efficient."

"I have been here for many years and never had any problems."

"Very caring."

"Good service."

"Good service"

"Good staff; pity about all the regulations."

"Very happy with surgery."

"Friendly and efficient."

"Very friendly and helpful surgery. Have always been able to get an appointment if needed."

"Always helpful and professional"

"We have always been dealt with a professional manner over the years. I have been with the practice over 57 years and hopefully many more."

"We always receive first class treatment at the surgery and would recommend the practice to others."

"I moved to Boston in 1975. I have never had a problem with my serivce. The surgery is the best in town."

"Have always been satisfied with treatment."

"Because always manage to get an appointment somehow. Always listen and friendly."

"Because I am happy with my care at this surgery."

"Service excellent today."

"Always good service."

"Never had any problems."

"They try hardest to get you an appointment and are very helpful."

"Always friendly and helpful staff."

"Been with these doctors all my life; things are more difficult these days but stil find that things are done reasonably well."

"Anything to help running services."

"Everyone is very helpful, friendly and efficient."

"I have been with this practice for 82yrs. Have had to wait 6weeks for my doctor and have never had to wait before."

"Always helpful staff. Always managed to get prompt appointment."

"I have always received excellent service. I have heard many complaints from other people about their practice."

"In my opinion Greyfriars are the best GP practice in the Boston area. I have always been looked after very well. Everybody's very nice to me eveb if I'm not nice and nothing is too much trouble for them."

"I have been with Greyfriars Surgery for 40+ years and I have never had anything but good care."

"Always happy to help everyone, caring."

"Because you can never get appointments."

"Could improve admin."

"Never had any problems since I became a patient some 68years ago."

"Never had any problems in 75years."

"Because when I come in they are extremely helpful and always tell us what to do."

"Very friendly and helpful, quite hard to get appointments when needed but will try their best if an emergency."

"Trying to get through on phone can take ages and unable to get appointments a lot of the time. Reception staff are always kind and helpful."

"Very happy with all the care and treatment I receive. Loof after me well."

"Doctors, nurses and staff polite and courteous. Prescription services very helpful and polite. Could do with extra staff at reception peak times."

December 2018

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

Q2 Please tell us why you selected this statement. Comments given:

 

Your Neighbourhood Professionals. Just a Click Away!
South Square, Boston, Lincolnshire , PE21 6JU
  • Telephone 01205 311133
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away!
Back to top