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Friends & Family Results 2017

January 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 Friends and family results january 2017

Q2 Please tell us why you selected this statement. Comments given:

No comments were received this month.

February 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

FEBRUARY 2017 RESULTS

Q2 Please tell us why you selected this statement. Comments given:

"Because the service is good and the people are lovely"

"Always sorted sickness and problems etc"

"All the doctors are nice and this has been my family doctor's all my life"

"Great atmosphere, short waiting tmes, very experienced staff"

"Have always found staff helpful and doctors very thorough"

"I always get good service when I require it, due to my many and varied ailments"

"Because when i call to book an appointment, the people in reception are very nice"

"The service at the reception is excellent and the staff are very understanding, I have no complaints regarding this doctors surgery"

"The doctors and all the staff are always very friendly, make you feel at ease. Never make you feel rushed"

"You are the same as all dctors, too busy to get an appointment even if you can get through on the phone to make an appointment"

 "Excellent reception staff, always kind and very helpful. I have no problems getting an appointment to see a doctor, nurse or anyone i need. Excellent service all round" 

"Systems are very efficient for repeats etc. Reception staff are the best that I have ever come across - not 'up themselves' genuinely helpful, some doctors are similar - not all! Main problems like getting appointments"

"Very hard to find an appointment at times. Medical service good"

"I liked the fact you can book an appointment on the day. The receptionist are always friendly and helpful but I feel you could do with having more later appointments available for work"

March 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

MARCH 2017 RESULTS

Q2 Please tell us why you selected this statement. Comments given:

No comments were received this month.

April 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

APRIL 2017 RESULTS

Q2 Please tell us why you selected this statement. Comments given:

No comments were received this month.

May 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

MAY 2017 RESULTS

Q2 Please tell us why you selected this statement. Comments given:

No comments recieved this month. 

June 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 FFT Results June 2017

Q2 Please tell us why you selected this statement. Comments given:

"We have been with this surgery for thirty years and are pleased with our treatment"

"Simply the best"

"Always well organised, very good staff and Doctors, been my family practice since the 1950's. All good"

"Always have had excellent service at all levels"

“If I have needed to see a doctor urgent, reception staff have always done their best to get me in as soon as possible, I have always been treated very well, thanks for the good friendly service”

“Told to ring at 8-30 for appointment, phone lines buzzing, takes a long time to get through if you are lucky, very often don’t get to see doctor of choice”

“Because when I need any appointment it is on time”

“Don’t have to wait too long to be seen by a doctor”

“Always happy with the Doctors and treatment”

“Unable to get appointment with doctor for 8 weeks. This was my review for medicines I take”

“The customer service is always nice and helpful. Every time I’m in I get the help what I need”

“I cannot rate the surgery highly enough. I have always found everyone at the surgery GP’s, Nurses + reception staff helpful, informative and caring” 

July 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 July 2017 results

Q2 Please tell us why you selected this statement. Comments given:

"All the staff are very caring and helpful"

"Always been very caring + helpful"

August 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

FFT Results August 2017

Q2 Please tell us why you selected this statement. Comments given:

"My visits to the surgery are always pleasent, have learnt more about my diabetes since starting with new nurse, she is very thougher and explains every point. Very satisfied with all her help"

September 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

FFT Results September 2017

Q2 Please tell us why you selected this statement. Comments given:

"staff are well trained, kind and helpful to all patients, and work to their best ability"

"When we need doctors help we always get it"

October 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

OCTOBER-2017-RESULTS

Q2 Please tell us why you selected this statement. Comments given:

“Staff are fantastic”

“Very good”

“Very helpful and pleasant. Willing to help you change your appointment if the one booked is not suitable. Will see you before allocated time if no one else is waiting”

“Good surgery”

“The treatment is always very good and the staff are always kind + friendly”

“If urgent need to see someone can usually get apt”

“Always got appointment when needed always helpful”

“Always on time”

“Always helpful and friendly nothing too much trouble”

“I always receive excellent treatment, very friendly all the time”

“Been here for years and never had a problem”

“Helpful friendly staff and you can get an appointment easily”

“Friendly staff always welcoming”

“Because although it’s a good doctors, it is very hard to get an appointment before about 2 months”

“Very nice girls at desk, always willing to help you out and on the phone”

“Great staff, great service, can always get an appointment”

“Friendly”

“Every time I come the treatment is careful and clear, front of house great”

“Good Doctors”

“I think Greyfriars surgery is the best in Boston”

“Always satisfied, good staff and doctors”

“Helpful”

“Very friendly staff, cope very well under pressure of busy times and late”

“Always accommodating with any queries/ appointments/ advice. Friendly and helpful staff, highly recommend! Thank you”

“Always pleasant when I come. Happy, friendly bunch”

“Always helpful, very good doctors – have always looked after me and my family very well, all staff very helpful”

“Always satisfied with the service I receive”

“Always excellent, timely friendly service. Great GP practice”

“Staff are always friendly and kind”

“I always had a good service”

“Always happy with treatment + service at reception”

“Been a patient for 30 years. No problem”

“My mum has been unwell for many years the doctor always visit when requested. Receptionists very helpful”

“Always manage to get a same day appointment. Staff are very helpful + polite”

“Always satisfied”

“I have always found everyone at this practice very helpful and polite and can usually get an appointment quickly, however not with same GP for follow ups at times”

“Not long waiting time. Efficient staff and Doctors hospital workers for myself and mother”

“I have been at Greyfriars for many years and feel very lucky to be cared for by this practice”

“Always welcome, always kind and caring towards me”

“Because they are quick with appointments”

“Me and my family have been patients for a long while now and have always been treated with privacy and dignity and the nurse practitioners are excellent”

“I think I always get treatment which is very good and they are always on the ball and staff are very nice”

“Very efficient staff + friendly as well”

“Receptionists are always courteous + friendly and have always helped us through any problems and direct with Dr Doddrell”

“Always very helpful + polite”

“Extremely good service. Staff friendly and very helpful. Doctors excellent: Always ready to listen and help with problems, big or small. Nothing to much trouble”

“Good Service”

“Always had a good service and attention”

“We find it and all receptionists friendly”

“The practice is OK”

“Always efficient and courteous”

“Always happy with the response and the Doctors and staff are helpful and friendly”

“Staff always helpful, Medical treatment excellent, when my father was alive the service he got was exemplary”

“Always friendly and efficient”

“Happy with treatment and staff here. Already recommended to friends and family”

“Been with the surgery since the sixties, always been polite and helpful (nice receptionists) Doctors not too bad either”

“Generally you can get an appointment the same day but would like to see a sit and wait clinic in the evening as I work 1hr from home”

“Always received a excellent treatment from all staff”

“Having been with the practice for 50+ years, have always had very satisfactory treatment, thank you!”

“Can mostly see the same dr if you want, like the book online”

“Very good service, courteous at all times and always helpful. Doctors always has time to discuss any problems, feel involved in consultation”

“Staff always friendly, Doctors very helpful + don’t rush”

“I am happy with the practice”

“We already have to wait weeks for an appointment as it is. If you get many more patients it will be impossible to see a Doctor”

“I have been with this practice for many 7 years approx. and have always been very satisfied with staff and Doctors etc”

“Sometimes difficulty in getting through on phone getting appointment”

November 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

NOVEMBER-2017-RESULTS

Q2 Please tell us why you selected this statement. Comments given:

No comments recieved this month.

December 2017

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 DECEMBER-2017-RESULTS

Q2 Please tell us why you selected this statement. Comments given:

 "Nice team, firendly reception ladies"

"I feel I am cared for properly, that the staff actually walk the extra mile to help me. I need to say Nurse Fiona is an extremely good professional that makes the difference. Thank you for your support."

"The receptionists are amazing and the doctors, nurse practitioners and midwife team are all superb. I have told many friends how impressed I am with the level of proffesional care i received at Greyfriars. They make time for you and are reassuring."

"Nurse Fiona is a highly professional nurse, has great knowledge and is very supportive. She is a also gentile and reassuring when approaching a sensitive matter. Thank you."

"Excellent treatment."

"Always very helpful and caring."

"Martin and the front desk were very good."

 

 

 

Your Neighbourhood Professionals. Just a Click Away!
South Square, Boston, Lincolnshire , PE21 6JU
  • Telephone 01205 311133
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Your Neighbourhood Professionals. Just a Click Away!
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