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Friends & Family Results 2015

January 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

Q2 Please tell us why you selected this statement.

Comments given:

 "Because it is the truth, I am a healthy person as these people listen to me and I try my best to do as I am told. I have no complaints at all"

"I am a temporary resident in Boston, staying with relatives who use the surgery. Very impressed with calling less than 2 hours ago and now have the medication i needed. Very impressed"

"Whenever I visit the surgery very very pleasant and help given excellent"

"Because I found everyone friendly and very helpful and my problem was sorted promptly"

"I saw Dr Niemotko, a very good Doctor. All staff at the surgery are extremely good and patient freindly. Efficient service"

"Best, I am very happy with your treatment"

"Was born into this practice in the 1940's and have always received a good service"

"Good service and friendly"

"The staff and Doctors are very helpful and they do what they can to get you through any problems you have"

"Sometimes you have to wait a while to be seen by a Doctor"

"Doctor Doddrell brilliant Doctor. Can't go wrong going to see him"

"We get good care and appointments are always available"

"A good service"

"I have been coming to the surgery for over 30 years and until recently, I couldn't sing your praises enough however now the appointment system is a farce always engaged and so I have to queue early to get one. I am so fed up with it (too many on your books maybe)"

"Nurse - lovely, caring and informative"

"Doctors always polite and interested in you as a person"

"Very good treatment"

"I see Fiona, she is very friendly and understanding"

"Always been a good Doctor for my family and myself"

"More and more difficult to get appointments. Staff still nice but seem so rushed"

"Receptionists always friendly and helpful"

"Because they help get appointments"

"As this usually a good surgery"

"Always a good service apart from trying to get to see Doctor, 3/4 hour on phone constant re-dial"

"Because it is very hard to get appointments"

"Never had any problems of any kind with the surgery always been very helpful"

"Doctors at the surgery are very helpful, polite and professional, although it takes a while to get through to the surgery over the phone"

"Very friendly and good doctor. Nice with my child"

"Nice and professional person"

"I'm extremely likely because doctor was everything explaining"

"I always get a good service from all doctors and nurses"

"Always able to get an appointment as required"

"Too over crowded never have things ready when there supposed to"

"Because I have been in this surgery since 1948"

"Our family are patients of the surgery for more than 40 years. We have always been treated with respect and satisfaction for appt with a Dr for house visits. Recently had issues but resolved in a friendly meeting at the practice in private"

February 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

Q2 Please tell us why you selected this statement.

Comments given:

 "All Doctors fantastic, also receptionists, nurses etc. A very very good practice, the best in town. Everyone has time for your voice to be heard. So grateful to be at this practice"

"Medical assisstant Georgina very effective, cheerful nurse took blood painlessly! After moving to Greyfriars Surgery (from Parkside) I have been absolutely delighted with the level of service (professional, courteous, prompt) from GP's, trainee GP's, nurses and receptionists. Have received wonderful thought out support for polio, BP"

"Because I have always found this practice to be excellent in caring for me"

"Very happy with the service and both the Doctors and Reception (Bethany)"

"Never had a problem. Staff always helpful"

"In our 15 years of residency in Boston, we have always been dealt with in a professional and caring manner"

"Excellent reception service very good"

"Always been happy with care"

"Always had good on the rare occasion I had to come to surgery"

"All family are with you, Grandparents, G. Grandparents, Aunties, Uncles, Cousins and Step Children. Reception staff excellent"

"I needed med report to take to D.S.S Tribunal to help my case for P.I.D evidence. Supplied very quickly and exactly what I required"

"The doctor I saw was very informative and assessed my illness very quickly. The treatment I received was very much appreciated in my time of need"

"The consultation, plan of treatment and insertion of coil all done with full information given, compassion and understanding. I really felt my thoughts and feelings mattered. Fiona was brilliant"

"All staff - receptionists, medical and nursing are unfadingly helpful, informative and professional. Emergency appointments have always been possible the same day. Communications are excellent and there is good liason with the pharmacy. First class all round! Thank you. P.S. The telephone consultations are helpful and time saving and reassuring" 

March 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

 Q2 Please tell us why you selected this statement. Comments given:

 "Because from where I come in and wait, everyone I meet are kind kind, helpful and mostly have a smile for me"

"Can always see a doctor the same day"

"Doctors and staff are always attentive and very happy to help in anyway they can"

"Reception staff always pleasant and helpful. Doctors are very pleasant and caring -one major complaint would be - waiting time to see a Doctors you prefer which is frustrating"

"The Drs and Nurses whom I've seen are very friendly and helpful. As are reception staff. Only problem is getting appointments on the day at 8.30am, perhaps get GP's to triage calls"

 "I have been a patient of Greyfriars for 37 years and had 3 children with care provided by Drs and Midwives here. My children and I have always received fantastic care. I feel we are very lucky to have staff that give us the time and patience needed to help all they can"

"My experience at the small surgery clinic was excellent. My appointment was on time and the Doctor and Nurse were very professional but also made me feel at ease with the situation. I would recommend it to anyone instead of a long wait for an appointment at the Pilgrim Hospital"

"I am very satisfied with the care provided at surgery"

"Friendly personell, fast appointments"

"It's very extremely likely"

"Helpful staff"

"Everyone always pleasant and helpful"

"Always had a good service"

"Been coming here all my life, never had a problem, no problem in getting appointments"

"Pleasant staff, happy surgery and Doctors"

"Very difficult to get an appointment, but good service when see GP/Nurse"

"Very friendly and helpful"

 "Despite what now seems to be the extended lead time in obtaining an appointment, the care and attention we have received has always been of the highest standard, be it from one of the doctors or one of the nurses at the various clinics etc we have attended. We are concerned that you are unable to control the number of patients registered with your surgery and worry that eventually the care provided will be diminished due to lack of overall facilities and staff to handle with the increasing number of patients"

"Front-line (reception) services high quality. Everyone does their very best to give good service. It is not always possible for the surgery to meet what is requested and within the expected time; but I have always found it to be reasonable and aceeptable. I have stopped trying to book appointments for doctors online. If it is now worth trying then please publicise that on your site and at surgery!"

"Pleasant modern surgery building. Helpful reception & nursing staff. Possible to get appointments with Dr of choice unless an emergency"

"From the front line staff to nurse &GP's, the surgery gives first class service to all"

April 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

 Q2 Please tell us why you selected this statement. Comments given:

 "Pleased with quick polite service from all staff"

"Always helpful staff and they listen to patients caring doctors & polite. Doctors always try to keep patients appointment time.  Nurses are kind and helpful"

May 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

 Q2 Please tell us why you selected this statement. Comments given:

"Because everybody here is extremely polite, caring and helpful. What more could anyone want!"

"I find the service very good and I am pleased with the attention from nurses, Doctor and receptionists" 

"The patience and care shown to mother (98 years) goes beyond the call of duty (in my opinion!) Often demanding and more in need of a ‘social call’ than the review of any dire medical condition - Greyfriars never fails to respond to mother’s ‘I must have a doctor!’ (male preferred!) (sorry girls) Compliments to the nurses!"

"Reliably prompt service."

"The GP was outstanding in the way he took time to explain things to me."

June 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

 Q2 Please tell us why you selected this statement. Comments given:

"I have never had such good service anywhere – not just medical but anything.  I have recommended this surgery to quite a few people"

"Because Greyfriars are so good to me and my family.  The staff are so helpful and polite.  It is always clean.  And are mostly on time now they are always full.  Very busy"

"The receptionist Gail was extremely pleasant and helpful.  The Doctor Dr Wiles was Informative, Polite, Knowledgeable and Attentive, and was very thorough in his approach to Diagnosis and Treatment.  He always is"

"Because although the Doctors are very good once you get in to see them getting an appointment is a nightmare.  Wait time at the booking in desk is also lengthy"

July 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

 Q2 Please tell us why you selected this statement. Comments given:

"This was the best test I have ever had. Having a tilted cervix due to breach delivery 24 years ago – this was wonderful and truly painless!"

"All staff – doctors, nurses and receptionists all very polite and helpful, especially when we know they are extremely busy all the time"

"Always found the staff very pleasant, helpful, have helped immensely with recent issues"

"Because I have always been treated well here and able to get myself and my family an appointment when needed. Also very helpful and kind staff"

"All my problems were fully explained in a pro manner. Even if my appointment time ran ou, the doctor cares more about my health than time. I found that really respectable and is showed the doctor actually cares about you"

"Everyone is very helpful, friendly and professional! If they can help – they will do so!!"

"Great surgery staff always helpful"

"Everyone is friendly and very helpful. Very patient"

"Because I always get people who listen to what I am saying"

"The staff are so friendly and easy to talk to. They listen"

"I had a blood test and the nurse was fantastic. She was very friendly and made me feel at ease. Her name was Gina"

"I have always received first class treatment at this practice as have my family"

"Very helpful"

"From front line staff to GP's/Nurses first class service from them all thankyou"

"Been with this practice all my life and never had any complaints"

"I have not had a problem to get an appointment and have been treated very well"

August 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

 Q2 Please tell us why you selected this statement. Comments given:

 

 

September 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

 Q2 Please tell us why you selected this statement. Comments given:

 "Staff are nice, get appointments regularly."

"Because the staff are nice, they try to see you asap. Doctors listen. Ability to see doctors or diabetics at weekends. Very busy phone at 8.30am."

"I find it extremely difficult to get an appointment as I start work on a Monday morning around 2am and don't come back to Boston until Friday afternoon or Saturday morning and nobody seems to understand or even interested."

"Have been with the surgery for many years and have always found it to be excellent. My only reason for not ticking extremely likely is that in recent times it is very difficult to get an appointment or to get through to make an appointment. However, when you do the service is very good."

"Highly professional, caring, approachable and friendly service."

"A very caring and friendly surgery."

"My family have been with this surgery since I was born in early 1961 and are still here. Why change what and who you know? And they know you personally."

"Nice people working around. Very polite."

"I understand the surgery has grown over the years, but it's so hard to get through now, let alone get an appointment."

"Very helpful and easy to get on with."

"I've been with this surgery for over 9 years and I love to be served by its lovely staff. I wish the surgery will prosper like this forever."

"Excellent service, seen very quickly and friendly, warm approach."

"Have always had good service and found them very helpful."

"Very helpful with parents in law 3 years ago and now supporting me with care of my parents."

"Good doctors, personal, all friendly."

"Good service, friendly staff, good doctors."

"Good service and fast."

"Excellent service, I've never had a bad experience and am always able to get an appointment, always go out of their way to help me. All doctors are friendly."

"Many of my friends recommended this surgery to me. Fast appointments."

"Fairly good service all round."

"Because they always make you feel welcome."

"Because they make you feel welcome, always happy to help you. Nice friendly staff."

"We always get good service. All staff are nice, friendly and polite."

"Excellent reliable service. Highly recommeded. Polite staff."

"Our family cannot fault the service that we have received at this surgery. Amy and Jan in particular are amazing with my 10 year old daughter."

"Good service always dealt with quickly."

"Great service, they book you in straight away."

"Always been good service etc"

"Because the receptionists, doctors and nurses are friendly and helpful"

"Practice is friendly and helpful. They deal with my handicapped son with dignity and understanding. Only negative is length of getting an appointment to see the same G.P"

"Staff are always polite and helpful and I am always pleased with the service provided"

"In all my years of using the surgery i have not had a problem"

"Well served for twenty years"

"Always friendly staff and they are always helpful. I can always get an appointment"

"Very Happy"

"Because I always feel cared for here"

"I have been looked after by Greyfriars surgery through a very bad time in my life. They were amazing! Couldnt ask for better docotors!"

"Friendly and efficient reception staff. Excellent health care. The doctors take the time to explain treatment."

"Great doctors and nurses. Reception staff sometimes are rude.Turn up for appointment early, stand and wait in the line and by the time you are seen you have missed the appointment. Log in screen not working"

"Always found people helpful although appointment system is difficult"

"Incredibly hard to get an appointment in the morning"

"Always been welcomed by doctors and receptionists"

"Trying to get an appointment for a 16 week old baby to be told that there isnt really any appointments for a while. Health visitor has told me to make an appointment for the next day. Really hard to get appointment when needed."

"Can mostly get an appointment when needed. Receptionist are most helpful and the docotors are all good"

"I have always been coming to this surgery all my life and have always been satisfied"

"I had to book an appointment for my father as he was admitted to hospital whilst on holiday. The ladies that answered the phone were very helpful and compasionate of the situation. Many thanks"

October 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

 Q2 Please tell us why you selected this statement. Comments given:

 "All staff are very helpful. All needs met. Great receptionists"

"Very nice reception team that are helpful"

"Helpful Staff. Good with Childern"

"Its very difficult to through to the doctors to make an appointment"

"I can usually get an appointment when I need one, and the staff are always very polite and helpful"

"Many years of attending this surgery"

"I have always recieved good service. Everyone is polite and friendly"

"Very good service"

"Its good that you can usally get seen that day, especially with childern. Can average about 40 calls before getting through"

"Because I have always found the staff and doctors to be friendly and helpful"

"All staff are always very helpful and polite. If you need something they are always there to get it for you"

"Its a good doctors and all staff are friendly"

"I like this service, its tip top"

"Difficult to get in with your own doctor"

"Always had a good service"

"I have been since I moved to boston"

"I have been with the practice since I was born"

"Very kind"

"I have always had the best of treament"

"Have always had a good service"

"I have always found this surgery most helpful and very freindly in every way"

"The staff and doctors are always nice and polite wanting to help all the time"

"Dont talk about doctors"

"The doctors and staff are very nice and cheerful and want to help when ever they can. I hope the doctors i have, stay at the surgery"

"A while waiting for treatment, but then saw caroline who was excellent and explained the procedure very well. Very caring and considerate"

"Can be difficult to get an appointment due to the surgery being extremely bsuy, however the service given is great"

"I have been attending Greyfriars surgery for about 8/9 years. The service provided is efficient, caring and compassionate. However i sometimes struggle to get an apointment with my doctor of choice"

"Modern Surgery, Helpful Staff"

"I have always been looked after well and the service has been brillliant"

"I always feel like they care and make me feel very confident I am getting the best care"

"Because of the treatment and service I have recieved has been excellent"

"I am generally happy with the level of treatment that I normally recieve"

"Too long for appointments and you never see the same doctor twice"

"Because I always been able to get the apropriate appointments whenever I have needed them and have always had good follow ups when needed"

"Because I have been with you for over 50 years and my only concern is the length of time i have to wait for an appointment sometimes"

"I dont know because I dont know my opinion"

"I have always been coming to this practice all my life and all the staff are friendly, understanding and will support and help in every way possible"

"I can actually get seen on the same day unlike stuart house surgery, where I was previously"  

"When I ring in the morning at 8.30am it takes a long time to get through and there are long waits for appointments. Also no home visits is hard for me as i dont have a car. Planning on moving to parkside.  

"Excellent treatment and always kind and considerate"

"Quick and painless. Lovely talking throughout was a great distraction"

 "Because they are good at the treatment needed"

"I am pleased with the service I receive from the doctors and staff at Greyfriars and have been for sometime. Thank-you all"

"I find the staff very helpful"

"Easiest blood test I've ever had, felt at ease and now I'm happy"

"Everytime I go to the surgery I have had excellent treatment and care. All the staff do what they can to help you. Would definitely recommend! Excellent care from Doctors to Receptionists.

"I needed support to help my mum out of the car into the surgery - this was kindly offered and staff did not ignore my elderly mother in the wheelchair (as often people do) - very kind, professional and helpful"

November 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

 Q2 Please tell us why you selected this statement. Comments given:

"Blood test redone. Staff helpful with best appointment time to suit on day"

"I am with Greyfriars Surgery for 11 years and wish to say thank-you to all staff for looking after my family"

"They are very friendly, helpful and caring in all departments"

"At last visit my appointment was on time"  

December 2015

Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

 

 Q2 Please tell us why you selected this statement. Comments given:

"It's always a brilliant service"     

"Friendly and professional staff"

"I have always had polite, helpful treatment by the reception staff. Also whenever seeing a Doctor they have been clear with their diagnosis"

"Always very good to get an appointment with the children and can easily get repeats when needed. My only fault is sometimes a long wait past appointment time although I understand this cant be helped at times"

"OK had bloods last month!! had to wait till today for appointment NO ON - OK"

"Always been treated with respect by staff and doctors. No problems"

"Been my childhood doctor's, no problem with the service provided always happy to refer others to this practice"

"Have for several years been happy with treatment provided and the way in which it is delivered"

"Never had an issue here. Very happy with service I receive"

"Welcoming staff. Good service"

"Friendly and efficient staff who try their best to help"

"Always been helpful"

"I have always been treated well whenever I have been to the surgery. No complaints at all. I have been a patient since 1951"

"I feel as though both Doctors and Nurses have time for me, only problem is getting an appointment in a hurry"

"Good routine health checks over the years give me the reason for being very thankful to Greyfriars Surgery. One health check by Dr Doddrell some years ago flagged up a prostate problem. Treatment became necessary in 2015 and now the future looks very good. All staff are very pleasant and helpful.

"Always received good treatment from both Doctors/FCP's and Nursing team. Receptionists always helpful. Have had a lot of contact with Amy and Nurses - all great"

"My appointment should be 3.10pm its now 3.30pm"

Your Neighbourhood Professionals. Just a Click Away!
South Square, Boston, Lincolnshire , PE21 6JU
  • Telephone 01205 311133
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Your Neighbourhood Professionals. Just a Click Away!
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